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Covid-19 Protocols

The roll out of vaccines across the UK continues apace and, with the reopening of schools, the Government has announced a planned “roadmap” in regards the lifting of restrictions for business and the economy.

It is still obviously vital that we all maintain the highest standards in everything we do and keeping yourselves and our team safe remains our number one priority.

The property market has remained open throughout recent lockdowns and, even as restrictions ease, we will continue to take all steps carefully and sensibly to help you reach your goal of buying or selling your home whilst working together to minimising risk.

When booking a viewing you will be asked various questions before attending. We will ask if any party is showing symptoms or has been asked to self – isolate before going ahead with any appointment.

Our experienced negotiators will be attending all viewings and they will maintain social distancing at all times with strict protocols on the number of people attending the appointment and the wearing of face coverings being maintained.

Similar procedures will be in place for valuation appointments.

Should you wish to visit the office we would ask that you book an appointment. We are operating a closed door policy. On attending an appointment we will carry out a temperature check using a non-touch thermometer and we ask that you use the hand sanitiser provided at the door. We ask that you wear a face covering.

When in the office our team maintain social distancing and we regularly sanitise and wash our hands. We also log our temperatures regularly through the day. The office is cleaned and aired frequently.

In the event that a member of our team had to isolate, or the guidelines change at short notice, we have the procedure in place for remote working to ensure it doesn’t affect the sale or purchase of your property.

We are constantly reviewing our COVID-19 secure working practises and if you have any queries please do not hesitate to get in touch with us.

With kind regards.


Call, email or write to us at our office in Wellswood.

We will be delighted to answer any question or provide information on our beautiful town and surrounding area.

John Couch The Estate Agent
43 Ilsham Road

Telephone: 01803 296500

Opening Times
Monday - Friday: 9:00AM - 5:30PM

With current Covid restrictions, it is requested visits to the office are by appointment.
Viewing out of hours also by appointment.
(We are closed Sundays)

Or if you prefer, please fill out the form below, we will send an answer to your e-mail box.

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