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COVID-19 Update November 2020

The announcement from the Government that England will go into a national “lockdown” from Thursday 5th November is obviously hugely disappointing but clearly some radical action needs to be taken to stem the rise in Covid cases and try and bring the spread of the virus under control. The South West has been one of the areas with the lowest levels of Covid cases but, along with everywhere in the UK, the trend in recent weeks has been going in the wrong direction.

The Government’s announcement of greater restrictions will, sadly, mean that many businesses will have to close for a month but the property market has been allowed to continue under the already strict guidelines and protocols previously introduced.

The residential property market in Torquay has been very active and recent volumes of sales transactions have led to a high level sales pipeline. Despite lockdown, those sales will be able to proceed as planned, removal companies and surveyors are continuing to work throughout the restricted period.

As we have reported before, important elements in the home buying process such as mortgage lending and conveyancing have failed to fully keep up with the additional transactional volumes and the average length of time for a sale to complete has become extended with the average transaction taking 187 days from going on the market to completion. 40 days to find a buyer and 147 to take the transaction through from agreeing the sale to completion. This is a national statistic and although our own figures are more encouraging the trend is similar.

Serious sellers and buyers are advised to get prepared early. For sellers this means instructing a conveyancer when the property goes on the market and getting all of the “paperwork” and information required together. For buyers it means ensuring that any related property transaction is secure and that any finance requirements have been agreed. These actions can often save a month or more on the length of a transaction so it clearly makes sense.

Our approach to conducting business under Covid19 has always placed the safety of our customers, clients and staff at the heart of what we do. We would ask that you book a timed appointment if planning to visit our office and wear a mask when doing so. Our office is open but the front door will be locked, so, if visiting, please knock and a member of our team (wearing a mask) will come and greet you. We also have hand sanitiser provision which we would ask that you kindly use.

Appointments at properties are still being organised but strict protocols are in place. We will explain these at the time of booking a viewing or valuation and will require you to follow these for the benefit of everyone.

Should the guidelines change and it becomes necessary to work remotely we are completely able so to do, we speak with confidence, as the system has been tried and tested. With technology we can work from our homes able to access our software and to transfer the telephone to also work remotely. Our risk assessments, contingency plans and protocols are well thought through, our staff are trained and our IT and communications systems are designed to be flexible to meet the changing environment.

We live in challenging times but we are also certain that, together, we can steer the ship safely through these choppy waters. We are here to help you and are confident that you can rely on our experience and professionalism at this time.

With kind regards.


Call, email or write to us at our office in Wellswood.

We will be delighted to answer any question or provide information on our beautiful town and surrounding area.

John Couch The Estate Agent
43 Ilsham Road

Telephone: 01803 296500
Email: [email protected]

Our office is open for business
Monday - Friday: 9:00AM - 5:30PM

With current Covid restrictions, it is requested visits to the office are by appointment.
Viewing out of hours also by appointment.
(We are closed Sundays)

Or if you prefer, please fill out the form below, we will send an answer to your e-mail box.

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