Contact Us

Ensuring your safety during the latest lockdown

Following strict government guidelines we continue to operate and we want you to know that keeping yourselves and our team safe are at the top of our priorities.

Full information on the government guidelines can be found at We would like to assure you we are taking all steps carefully and sensibly to help you reach your goal of buying or selling your home whilst working together to minimising risk.

The guidance confirms ‘You can still move home, People outside your household or support bubble should not help with moving house unless absolutely necessary. Estate and lettings agents and removal firms can continue to work. If you are looking to move, you can go to property viewings. Following the national guidance on moving home safely, which includes advice on social distancing, letting fresh air in, and wearing a face covering.

When booking a viewing you will be asked various questions in order to ensure we have as much information on the property as possible before attending. Virtual viewings are possible if you live far away. We will ask if any party is showing symptoms or has been asked to self – isolate before going ahead with any appointment.

Our experienced negotiators will be attending all viewings and they will be required to maintain a minimum of two metres distance at all times. Before appointments take place we will discuss and confirm with you the finer detail, both with occupied and unoccupied properties. Similar procedure will be in place for valuation appointments.

Should you wish to visit the office we would ask that you book an appointment. We are operating a closed door policy. On attending an appointment we will carry out a temperature check using a non touch thermometer and we ask that you use the hand sanitiser provided at the door. We ask that you wear a face covering.

When in the office the team maintain social distancing, with our desks set at least one metre apart, we constantly sanitise and wash our hands and log our temperatures regularly through the day as a minimum. The office is cleaned and aired frequently.

In the event that a member of our team had to isolate, or the guidelines change at short notice, we have the procedure in place for remote working to ensure it doesn’t affect the sale or purchase of your property.

We are constantly reviewing our COVID-19 secure working practises and if you have any queries please do not hesitate to get in touch with us.

With kind regards.


Call, email or write to us at our office in Wellswood.

We will be delighted to answer any question or provide information on our beautiful town and surrounding area.

John Couch The Estate Agent
43 Ilsham Road

Telephone: 01803 296500
Email: [email protected]

Opening Times
Monday - Friday: 9:00AM - 5:30PM

With current Covid restrictions, it is requested visits to the office are by appointment.
Viewing out of hours also by appointment.
(We are closed Sundays)

Or if you prefer, please fill out the form below, we will send an answer to your e-mail box.

Contact Form

CAPTCHA ImageDifferent Image?