The current Coronavirus pandemic is clearly of major concern to all of us and we are making contact to outline some of the actions we are undertaking in order to mitigate the risks to our customers, clients and staff during this challenging period.
As a business we have undertaken a risk assessment and put in place various contingency plans which we will implement as, when, and if, circumstances and Government led advice changes. At the present time, we are operating on a “business as usual” basis albeit with a few additional precautionary procedures in place.
These measures include close monitoring of our team with staff being required to work from home should there be any signs or risks of infection. Naturally we have increased the hygiene regime at the office in terms of cleaning, particularly of door handles, phones, computer keyboards and any items that could potentially be liable to the onward transmission of a virus. In this regard we have removed items such as magazines from our reception area. Handwashing routines have also been increased, after every customer contact and every appointment outside of the office.
In regards contact with customers and clients, more of this will inevitably be by phone or email but we are still happy to meet with people although will be undertaking a precautionary risk assessment before doing so, asking a few questions just to ensure we minimise any risks. We will also now not shake hands as an added precaution.
We have always seen ourselves as part of the community and, should anyone require additional assistance during this time, we shall be pleased to try and help wherever possible, whether this is collecting and delivering any essential items or just providing a reassuring voice.
Working together we will all give ourselves the best chance of mitigating risk and moving forward positively in the weeks ahead.